Forward slash in the username

Simple FTP Service logins combine the service ID and the username with a forward slash. If your service ID is hpt2b3ud and your username is transfers, you log in as:

hpt2b3ud/transfers

Some FTP clients and integrations refuse a / in the username field. There are three ways around it.

1. Escape the forward slash

Some software just needs the slash escaped:

hpt2b3ud\/transfers

2. Use a backslash instead

We accept a backslash as the delimiter too:

hpt2b3ud\transfers

3. Create a username alias

A cloud alias is a plain username with no service ID or slash at all, unique across the platform. Set it from the user's edit drawer on the service's Users tab.

Cloud aliases are a Premium feature. On any other plan the console shows the field with an upgrade prompt, and the API rejects the change. (Support can enable it on an individual account outside the plan - ask if you need that.)

If you run a self-hosted instance, the separate self-hosted alias on the same panel has no plan restriction and works on every plan.

Related: on the Standard and Premium plans you can also choose your service ID at creation time instead of receiving a generated one, which at least makes the combined login readable.