Forward slash in the username

Simple FTP Service logins combine the service ID and the username with a forward slash. If your service ID is hpt2b3ud and your username is transfers, you log in as:

hpt2b3ud/transfers

Some FTP clients and integrations refuse a / in the username field. There are three ways around it.

1. Escape the forward slash

Some software just needs the slash escaped:

hpt2b3ud\/transfers

2. Use a backslash instead

We accept a backslash as the delimiter too:

hpt2b3ud\transfers

3. Create a username alias

On paid plans you can create a username alias for a user - a plain username with no service ID or slash at all, unique across the platform. Set it from the user's edit drawer on the service's Users tab.

Related: on paid plans you can also choose your service ID at creation time instead of receiving a generated one, which at least makes the combined login readable.